Last updated: [Insert Date]

1. Introduction

Havenwyk Private ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

Please read this policy carefully. By continuing to use our website, you acknowledge that you have read and understood how we handle your information as described below.

2. Information We Collect

We may collect and process the following categories of information:

• Contact details — such as your name, email address, phone number, and postal address, typically provided when you submit an enquiry or contact form.
• Household and financial information — details you voluntarily provide when using our planning tools or discussing your circumstances, such as general income ranges, goals, or household composition.
• Technical data — information collected automatically, including your IP address, browser type, device type, and general usage patterns on our website.
• Communication records — records of correspondence between you and Havenwyk Private, including emails and form submissions.

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to enquiries and providing requested information about our services.
• Operating, maintaining, and improving our website and tools.
• Communicating with you about updates, content, or services you have requested.
• Understanding how visitors use our website so we can improve the experience.
• Complying with legal obligations and protecting the security of our systems.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to respond to your request, our legitimate interests in operating and improving our services, and compliance with legal obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support core functionality, remember preferences, and gather anonymised analytics about how the site is used. You can control or disable cookies through your browser settings; doing so may affect certain features of the website.

6. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers who support our website hosting, analytics, or communications, under appropriate confidentiality obligations.
• Professional advisers where necessary for legal, accounting, or compliance purposes.
• Authorities, where required by law or to protect our legal rights.

We do not knowingly share your personal data with third parties for their own independent marketing purposes without your consent.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When information is no longer required, we take reasonable steps to delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights in relation to your personal data, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before actioning certain requests.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their respective privacy policies.

11. Children's Privacy

Our services are not directed at children, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can address it.

12. International Transfers

If personal information is transferred outside of your home country, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch via our Contact page.

This document is a general template provided for informational purposes only and does not constitute legal advice. Havenwyk Private recommends obtaining professional legal review to ensure this policy is accurate, complete, and compliant with applicable laws before publishing or relying on it.